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Customer’s perception towards e-service charges levied by banks – A multiple regression analysis
Abstract:
In the recent past, banking sector in India has been working towards providing improved services to its clients by adopting new technologies and introducing faster and improved payment systems. It has become imperative that banks adopt innovative methods of computerization and communication so as to afford a well-designed, strong, and transparent financial infrastructure, backed by efficient payment and settlement systems. In this study customers perception towards e-technology services especially, customers perception towards e-service charges has been analysed using Multiple Regression analysis
